Cancellation & Refund Policy
Last updated on: 25-12-2024
At MUHAMMED NIHAL, we strive to ensure customer satisfaction and offer a liberal cancellation and refund policy. Please review the following terms for cancellations and refunds.
Cancellation Policy
- Cancellations will only be considered if the request is made immediately after placing the order.
- Cancellation requests may not be entertained if the order has already been communicated to the vendors/merchants or the shipping process has been initiated.
- Cancellations are not accepted for perishable items like flowers, eatables, etc. However, refunds or replacements may be provided if the delivered product's quality is deemed unsatisfactory.
Refund Policy
- For damaged or defective items, you must report the issue to our Customer Service Team within 2 days of receiving the product. The merchant will verify the issue, and a suitable decision will be taken thereafter.
- If the delivered product does not match your expectations or the website description, you must report it within 2 days of receiving the product. The Customer Service Team will review your complaint and take appropriate action.
- For products with manufacturer warranties, complaints should be directed to the respective manufacturer.
- Approved refunds will be processed within 3-5 business days.
Contact Us
For further assistance or to initiate a cancellation or refund request, please contact our Customer Service Team using the details provided on this website.